# A customer asks. Your product knowledge answers.

> Connect WhatsApp Business Platform to Mollkom for product-aware customer service, business messaging and commerce conversations through the official API.

Connect WhatsApp Business Platform to your commerce environment. Bring product questions, recommendations and order-related conversations together with AI assistance shaped by your catalog and service instructions.

## Help customers choose

Answer product questions and share relevant product information, images and links using the knowledge available in your store.

## Keep service connected

Work with business messages, documents and supported templates from the same environment as your commerce operations.

## Set the way your business responds

Guide the assistant with your business instructions and product knowledge. Keep your team involved in customer service and exceptions.

## One connected workflow

1. **Connect your business number** — Complete the supported Meta onboarding flow for an eligible WhatsApp Business account and phone number.

2. **Prepare your service knowledge** — Check product information and define the instructions that should guide customer responses.

3. **Serve within WhatsApp’s rules** — Handle incoming questions and use approved templates when required. Messaging policies, customer consent and service-window rules still apply.

## Official connections. A verified technical foundation.

Mollkom connects your commerce to Facebook, Instagram and WhatsApp through official APIs. Meta has verified Phitek, the operator of Mollkom, as a Tech Provider.

Verification checked: 11 October 2026

- [Tech Provider](https://developers.facebook.com/docs/development/release/access-verification/)

- [App Review](https://developers.facebook.com/docs/app-review/)

- [WhatsApp Business Platform](https://developers.facebook.com/documentation/business-messaging/whatsapp/overview)

## Before you connect

### Does Mollkom use the official WhatsApp API?

The integration uses WhatsApp Business Platform through Meta’s official APIs. Mollkom holds approved permissions for business messaging and account management, and its operator is a verified Tech Provider.

### Can I keep my existing number and WhatsApp Business app?

The connection path depends on your business account and phone number. Contact our team to check the right onboarding option, including coexistence where available, before moving your number.

### How is WhatsApp usage billed?

Choose the Mollkom plan that fits your workflow and review its usage allowance. Meta’s applicable messaging charges are billed separately. Business-initiated messages use approved templates and customer consent according to WhatsApp’s rules.

## Keep your commerce connected

- [Facebook, Instagram & WhatsApp integrations | Mollkom](https://mollkom.com/en/integrations/meta/content.md)

- [Facebook Page management, publishing & Messenger | Mollkom](https://mollkom.com/en/social-media/facebook/content.md)

- [Instagram publishing, comments & customer messaging | Mollkom](https://mollkom.com/en/social-media/instagram/content.md)

- [WhatsApp Business integration & AI customer service | Mollkom](https://mollkom.com/en/messaging/whatsapp/content.md)

[Plans and usage](https://mollkom.com/en/pricing)

[WhatsApp Business integration & AI customer service | Mollkom](https://mollkom.com/en/messaging/whatsapp)