Connect order preparation with customer delivery
Commerce continues after payment. An order needs preparation, shipping or driver assignment, and follow-up through delivery. Mollkom connects these stages with product and order context, whether you use connected shipping services or your own delivery team.
Start shipping with a prepared order
Check items, quantities and delivery details before handing an order to fulfillment. Connected shipping services bring dispatch into the store workflow. Select a provider around its coverage and your linked business account.
Organize deliveries with your own drivers
For merchants with a delivery team, the driver system supports adding and following drivers, assigning orders and notifications. Maps, locations and distances support operational context, while Mollkom Riders supports delivery execution.
Follow exceptions through resolution
An unclear address or unreachable customer can delay delivery. Review the information and status with your team, keeping customer follow-up connected to the order instead of restarting the conversation without context.
How the work flows
- 01Check the order and delivery information
- 02Choose a shipping provider or assign a driver
- 03Follow execution and delivery status
- 04Resolve exceptions and follow completion
Common questions
Can I use my own drivers?
Mollkom includes a system for adding and following drivers and assigning orders, with the Mollkom Riders app.
How should I choose a shipping company?
Review the shipping directory, service coverage and linked-account capabilities, then select what fits your products and delivery areas.
Is Riders the merchant app?
They are separate apps: Mollkom for managing commerce and Mollkom Riders for driver work.
Connect the next step
Connect orders, inventory and warehouse operations
Manage ecommerce orders, inventory, warehouses and point of sale with Mollkom. Connect digital selling, product records, fulfillment and delivery.
Customer replies grounded in your store
Connect WhatsApp conversations, product knowledge and business instructions with Mollkom AI customer service, with team review for exceptional cases.
Mollkom is in pilot launch. Select the operational scope and services that fit your business.