Choose your fulfillment method first
Go to Settings > Shipping & Delivery. Manual shipping is ideal when handling dispatch yourself or working with unintegrated logistics providers. In-house driver delivery is designed for dispatching orders directly to your own couriers. Carrier integrations follow an independent workflow requiring carrier account configuration; seeing a carrier name listed does not mean it is activated.
Steps to add a shipping method
- Click Add Shipping Method.
- Enter the customer-facing label, along with the carrier name if applicable.
- Select target countries, then specify included or excluded cities as needed.
- Enter shipping fees, estimated delivery times, and free shipping conditions if offered.
- Review cash-on-delivery availability, then save. Excluded cities take precedence over included regional rules if conflicts arise.
Example of clear service coverage
Joolyoo displays both a manual shipping method and a local delivery method. As a best practice, you can set one dedicated method for Riyadh and another for other serviced regions, excluding Riyadh from the second rule if necessary. Selecting a single city does not extend coverage nationwide, and labeling a method "Express" does not commit fulfillment to an unagreed timeframe.
What about internal drivers and carrier integrations?
Review your delivery radius, pricing, and turnaround estimates, then access Delivery & Couriers to manage order dispatch. Under Carrier Integrations, configure the options supported on your account and verify their active connection status. Saving a shipping fee does not generate a shipping label or initiate parcel dispatch.
How do I test the customer checkout experience?
Open your storefront and enter an address within your coverage area without completing an unintentional order. Verify that available methods and shipping rates display correctly, then test an address outside your delivery zone. If a method fails to appear, review enabled sales zones, city exclusions, method status, and minimum cart conditions.