Where are these settings located?
Go to Settings, then select Taxes or E-Invoicing. The page displays integration status, active environment, business details, and available actions. This guide outlines how to navigate and review operational status, but does not replace formal regulatory consultation for your business.
Verification Steps
- Confirm the selected store and legal business entity.
- Review connection status and displayed environment.
- Validate business registration details in your dashboard without exposing them publicly.
- Click View Invoices under Quick Actions.
- Check each document's status: Generated, Pending, Reported, Cleared, or Rejected as recorded in the ledger.
Example from Joolyoo
The integration page indicated an Active status, while the invoice table contained individual entries requiring separate review. Do not interpret successful gateway connectivity as confirmation of tax clearance on every invoice. Inspect the document reference and processor response directly.
How are invoice corrections and refunds handled?
Corrected invoices, credit notes, and debit notes require dedicated document flows and specific data validation. A processed refund does not automatically generate a valid tax document, and vice versa. Escalate any discrepancy to your accounting team along with the transaction reference.
Should I reconnect if an error occurs?
Do not disconnect as a routine troubleshooting step; the interface confirms that disconnecting removes certificates and keys, resetting integration status. Inspect the error log first and contact support. Never paste cryptographic certificates, private keys, or OTPs into public chats.