WHATSAPP FOR YOUR COMMERCE

A customer asks. Your product knowledge answers.

Connect WhatsApp Business Platform to your commerce environment. Bring product questions, recommendations and order-related conversations together with AI assistance shaped by your catalog and service instructions.

Start with Mollkom Experience preview

Verified Tech Provider

JoolyooWhatsApp

I’m looking for a fragrance for special occasions.9:41

Let’s find a match. Here is a fragrance from our collection to explore.9:41

Dior Sauvage Parfum

View product

Can I see the product details?9:42

Of course. Here is the product page with the information you need.9:42

Write a message…

Service shaped by your products

Illustrative preview using a product from Joolyoo, Mollkom’s own pilot store.

Make the connection work for your business

Help customers choose

Answer product questions and share relevant product information, images and links using the knowledge available in your store.

Keep service connected

Work with business messages, documents and supported templates from the same environment as your commerce operations.

Set the way your business responds

Guide the assistant with your business instructions and product knowledge. Keep your team involved in customer service and exceptions.

Your commerce, behind every interaction.

A conversation that knows what you sell.

Product information, imagery and business instructions give your content and customer service a shared starting point.

The image draws attention. The product information answers the next question. Your commerce environment keeps the two connected.

Explore the workflow

Dior Sauvage Parfum — Joolyoo — Illustrative preview using a product from Joolyoo, Mollkom’s own pilot store.

One connected workflow

Start with Mollkom

01
Connect your business number
Complete the supported Meta onboarding flow for an eligible WhatsApp Business account and phone number.
02
Prepare your service knowledge
Check product information and define the instructions that should guide customer responses.
03
Serve within WhatsApp’s rules
Handle incoming questions and use approved templates when required. Messaging policies, customer consent and service-window rules still apply.

Verified Tech Provider

Official connections. A verified technical foundation.

Mollkom connects your commerce to Facebook, Instagram and WhatsApp through official APIs. Meta has verified Phitek, the operator of Mollkom, as a Tech Provider.

Meta documentation

Before you connect

Does Mollkom use the official WhatsApp API?

The integration uses WhatsApp Business Platform through Meta’s official APIs. Mollkom holds approved permissions for business messaging and account management, and its operator is a verified Tech Provider.

Can I keep my existing number and WhatsApp Business app?

The connection path depends on your business account and phone number. Contact our team to check the right onboarding option, including coexistence where available, before moving your number.

How is WhatsApp usage billed?

Choose the Mollkom plan that fits your workflow and review its usage allowance. Meta’s applicable messaging charges are billed separately. Business-initiated messages use approved templates and customer consent according to WhatsApp’s rules.

Prepare. Review. Publish.

Facebook

Connect your Facebook Page to Mollkom. Prepare and schedule posts, manage comments and Messenger conversations, and bring customer engagement into commerce.

Explore the integration

Content with a product story

Instagram

Manage Instagram content and customer conversations with Mollkom. Connect a professional account, plan publishing and answer questions with product context.

Explore the integration

CONNECTED COMMERCE

Give every customer conversation the context of your business.

Prepare products, create demand and follow through on orders in one AI-powered commerce environment.

Start with Mollkom Plans and usage

Create your account, then connect the services your business needs.

Choose your language

A customer asks. Your product knowledge answers.